Mavinarflow
Privacy Policy
Effective date: 21 July 2026
This Privacy Policy explains how Mavinarflow (“we”, “us”) collects, uses, and protects your information when you use the Mavinarflow mobile application (available on Google Play as io.mavinarflow.app), the web application at app.mavinarflow.io, and this website. Mavinarflow is a communication platform that connects small-business service providers with their customers and suppliers.
1. Information we collect
Information you provide
- Account and profile data — your name, email address, mobile number, company name, and business address when you register or update your profile.
- Customer and contact records — names, company names, email addresses, phone numbers, and addresses of customers and suppliers you add to your account. You are responsible for having the right to share this information with us.
- Job details — job descriptions, schedules, locations, statuses, confirmations, and service evaluations.
- Messages and photos — the content of chat messages and any photos you attach. Photos are compressed on your device before upload.
- Billing records — records of payments between you and Mavinarflow for use of the platform (transaction amounts, currency, credits, and your account balance). We do not store full card numbers on our servers. Mavinarflow does not process payments between service providers and their customers.
Information collected automatically
- Location data — see the dedicated section below.
- Device information — device model, operating system, and app version, used for compatibility and support.
- Usage and log data — basic technical logs (such as sign-in events and errors) that help us keep the service secure and reliable.
2. Location data and background location
Prominent disclosure: Mavinarflow collects precise location data, including in the background, only while you have live job tracking switched on. This is used to show your real-time position on a map to the customer of the active job, so they can see when you will arrive. While tracking is active, a persistent notification is shown on your device. Tracking stops when you end it, when the job completes, or automatically after a period of no movement to preserve battery. Location is never collected when tracking is off.
- Location sharing is always opt-in and initiated by you, per job.
- Your live position is visible only to the participants of the job being tracked, not to other users or the public.
- You can revoke location permission at any time in your device settings; the app remains usable without it (live tracking will simply be unavailable).
3. Camera and photos
With your permission, the app uses your camera and photo library so you can attach photos to job messages (for example, photos of completed work). Photos are only uploaded when you choose to send them, and are shared only with the participants of that conversation.
4. Biometric sign-in
You may optionally enable fingerprint or face unlock to sign in. Biometric verification is performed entirely by your device's operating system; your biometric data never leaves your device and is never transmitted to or stored on our servers. We store sign-in credentials in your device's secure storage to support this feature.
5. Notifications and multi-factor authentication
We send notifications about job activity (new messages, requests, confirmations) via in-app and device notifications, and — according to your preferences — by email or SMS. If you enable multi-factor authentication, we use your email address or mobile number to deliver one-time verification codes. You can adjust notification preferences in your account settings.
6. How we use your information
- To provide the service: creating and tracking jobs, delivering messages and photos, showing live location during tracked jobs, processing requests and invitations, and maintaining billing records.
- To secure your account: authentication, multi-factor verification, and fraud or abuse prevention (including block/report features).
- To communicate with you: service notifications and, where you have opted in, email or SMS updates.
- To improve the app: diagnosing errors and understanding aggregate usage.
We do not sell your personal information, and we do not use your data for third-party advertising.
7. How your information is shared
| Shared with | What and why |
|---|---|
| Other participants on your jobs | Your profile details, messages, photos, job details, and (during active tracking) your live location are visible to the other participants of those jobs. |
| Service providers | Trusted infrastructure providers (hosting, email/SMS delivery) that process data on our behalf under confidentiality obligations. |
| Legal requirements | If required by law, regulation, or valid legal process, or to protect the rights and safety of our users and service. |
8. Data retention and deletion
We retain your information while your account is active and as needed to provide the service, comply with legal obligations, and resolve disputes. Live-tracking location points are retained only as long as needed to provide the tracking feature and related job history.
You may request deletion of your account and associated personal data at any time by contacting us at the address below. We will action deletion requests within a reasonable period, except where we are legally required to retain certain records.
9. Security
Data is transmitted over encrypted connections (HTTPS/TLS). We offer multi-factor authentication and device-level biometric sign-in, and we limit access to personal data to what is necessary to operate the service. No method of transmission or storage is 100% secure, but we work to protect your information using industry-standard measures.
10. Children's privacy
Mavinarflow is a business tool and is not directed at children under 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us and we will delete it.
11. Your rights
Depending on your location, you may have rights to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise any of these rights, contact us using the details below. You can also update most profile information directly in the app.
12. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date above. Material changes will be communicated through the app or by email.
13. Contact us
Questions, requests, or concerns about privacy? Contact us at admin@mavinarflow.io.